Learn how to give control to the customer, redefining the quality function, and building a customer advocacy culture.
A quick look at the behaviors an organization should be aware of when introducing change.
Moderator: Ginger Conlon, Editor-in-Chief, Publications 1to1 Media, Peppers & Rogers Group | Carlson, Marketing Worldwide
Panelists: Pete Winemiller, Vice President, Guest Relations NBA’s Seattle Supersonics & WNBA’s, Seattle Storm
Doug Buchanan, Senior Vice President, Quality Schneider Electric North American, Operating Division
Dennis Migel, Vice President – Toronto Contact Center, Scotiabank